These general terms and conditions of sale apply to any purchase of our products. The client acknowledges being fully aware of them.
Purchases by potential clients are subject to specific and distinct general terms and conditions of sale. The company reserves the right to adapt or modify these terms at any time.
Order
Any order implies an obligation to pay.
Orders must be placed by purchase order sent to the following email address: Commercial1@quercus.tn, which the client should review and accept without reservation. By placing an order, the client fully and unreservedly agrees to the present conditions.
The client can register by filling out the appropriate form and will then be able to identify themselves for future orders. The collected data is only used for the commercial relationship.
Offers are only valid while stocks last. In case of product unavailability, the client will be informed.
Products are reserved for ten (10) days. After this period, the order will be cancelled.
Prices and Payment
Product prices are excluding VAT. Ownership of goods remains with the company until full payment of the invoiced amount.
Payment methods:
By Bank Check :
Any order paid by check at delivery, with scanned reserved amount, will benefit from a 20% discount on the price applicable on the day of the order. This discount is adjustable based on quantities ordered.
By Bank Transfer :
Orders paid by transfer to the company’s bank account will also benefit from a 20% discount. The order is considered final only after receipt and bank validation. The discount may vary with order volume.
By Bill of Exchange :
Orders on term must not exceed 60 days.
An exceptional extension can be granted upon express agreement if certain conditions are met.
If the first term is unpaid, the next becomes automatically due.
A 15% discount is granted for payment due 15 days after invoice.
A 10% discount for 30 days, 5% for 45 days, and no discount at 60 days.
Discounts may vary depending on quantities.
By 2-Part Payment :
The client may opt for payment in two installments for orders over 1 ton and under 2 tons:
½ at order, ½ fifteen (15) days later by bill of exchange.
The company may refuse delivery or order fulfillment if previous invoices are unpaid or if a payment dispute is ongoing.
Delivery
Goods are delivered to one address chosen by the client.
Upon delivery, the client must sign the delivery note and stamp it or include the name and signature of the recipient with the reception date.
The client must check the conformity of the products upon delivery.
Returns
Returns are only accepted for non-compliance.
Products must be returned in original and complete condition (sealed, undamaged packaging) within 5 days.
Return costs are borne by the client.
